Return and Refund Policy

Last updated September 2026:

At @whatishabben, every item is custom-made just for you through our print-on-demand production partner. Because each product is created specifically for your order, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, color perception, or change of mind. We do, however, stand behind the quality of our products. If your order arrives damaged, defective, misprinted, or incorrect, we will make it right under the terms below.

​

1. Final Sale Items

All products are made to order and are final sale. We do not offer returns, exchanges, or refunds for:

• Buyer's remorse or a change of mind

• Ordering the wrong size, color, or style

• Products that don't fit as expected (please check our size charts before ordering)

• Minor variations in color due to individual monitor/screen display settings

• Orders with an incorrect shipping address supplied by the customer

 

2. Eligible Issues

We will only offer a replacement or refund if one of the following applies, and you contact us within 30 days of the delivery date:

• Damaged in transit – the item arrived visibly damaged

• Misprint or manufacturing defect – the print, embroidery, or product itself has a flaw not present in the approved design

• Wrong item received – you received a different product, size, or design than what you ordered

• Order never arrived – confirmed lost in transit by the carrier

Claims submitted after 30 days from the delivery date will not be honored.

 

3. How to Request a Replacement or Refund

To submit a claim:

1. Contact us within 30 days of delivery.

2. Include your order number and a clear photo of the item showing the issue (required for damaged, defective, or misprinted claims).

3. Do not discard the item or packaging until your claim has been reviewed — we may request it for verification.

We will review all claims and respond within 5-7 business days. Approved claims will be resolved by reprint/reshipment or refund, at our discretion.

 

4. Non-Qualifying Claims

We reserve the right to deny a claim if:

• The issue is not reported within the 30-day window

• No photo evidence is provided for a quality issue

• The item shows signs of wear, washing, or alteration after delivery

• The shipping address was entered incorrectly by the customer at checkout

 

5. Order Cancellations and Changes

Because production begins shortly after an order is placed, cancellations or changes to size, design, or shipping details can only be accommodated within 2 hours of purchase. Once an order enters production, it cannot be modified or canceled.

 

6. Contact Us

Questions about this policy or an existing order? Reach out to us by filling out the form below and we'll be happy to help.

This policy governs claims made directly to @whatishabben. If you purchased through a third-party marketplace (e.g. Etsy, Amazon), that platform's return policy may also apply.